Mama Derm

Cosmetics for mothers and babies


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At you can not only buy easily, but also return products easily. If you are not satisfied with the product you purchased, regardless of the reason, you can return it within 14 days of its delivery. How you do this is up to you. allows you to return products by sending a message to Return shipping costs are covered by the customer. Return of the product itself will take place subject to the following conditions: 1) The product must be unused and unopened. (in its original packaging) 2) The integrity of the product must not be disturbed - it must be sent back to us in the condition in which it was received. 3) That its packaging is not damaged /crumpled, stained, torn, torn, taped/. 4) There should be no signs of use, scratches, bumps on the product itself. 5) No missing accessories - if any are sent with the order itself If the above conditions are not met, unfortunately the right to refuse the order is canceled, as the product itself becomes unusable for hygienic reasons. What should you do if you want to return a product that meets the above conditions? It is necessary to:

Send a message to our email
Get confirmation
Send the product to us - the courier costs are at your expense
Refund within 14 days

For detailed information:


The return period is 14 /fourteen/ days, counted from the date of receipt of the goods. In the returned shipment, in addition to a form for the return of purchased goods, the proof of purchase (receipt, invoice) must be attached. It is a mandatory condition that the purchased products are in good commercial condition, without broken packaging and without being used (a cellophane printout is considered as broken packaging integrity). The goods can be returned to the company's office by courier. Transport costs are for the account of the Customer and are not refundable. Shipments sent with cash on delivery are not accepted. After receiving the returned goods and inspecting them (information about which will be sent by e-mail or phone), the value excluding transport costs is refunded to the Customer - in cash or on account in goods within 14 /fourteen/ days. Goods for which a return/complaint cannot be accepted (eg: if it is sent after the specified period, if it is not accompanied by a receipt, if it has been unpacked) will be sent back to the Customer at his expense. If for some reason the Customer made a mistake and specified a different product from what he wanted and did not discover his mistake until the order was sent, he can contact the company's office to decide how to proceed. Each case is considered individually. The costs of returning a product and sending a new one are for the account of the Customer. If the new order is more expensive, the difference is payable. The supplier has the right to refuse the return of a product at its discretion if the circumstances require it. Any product that does not meet the customer's request is subject to a complaint. The customer can refuse it as soon as it is received by the courier and not accept it from him. In the event of a clear discrepancy between the goods received and the requested, contact us immediately on one of the telephone numbers listed on the site. The discrepancy is checked by the name of the product in the request and the name of the product that the Customer received. Upon detection of such an error, the Customer returns the product at the Supplier's expense and the correct one is sent to him. Goods for which the Customer was previously warned of non-conformity or defect, as well as goods whose non-conformity is due to materials provided by the customer, are not subject to a complaint. If, upon receipt of the goods, the packaging is damaged or torn, the claim will be honored only in the presence of the courier upon receipt of the goods. In this case, immediately contact us by phone or make a complaint to the courier. The complaint is certified by an entry in the bill of lading by the recipient, at the time of receipt of the shipment. Claims relating to mechanical damage that occurred during transport will be considered only on the basis of a claim protocol drawn up in the presence of the courier. In case of visible damage to the shipment at the time of its handover, a finding protocol is drawn up (in two identical copies) in which the ascertained condition of the shipment and its packaging are described. In this case, the Customer may refuse to receive the shipment or take it at his own risk. In the event that the Customer accepts such a shipment and does not present its claims to the courier upon receipt, the responsibilities for the claim are transferred to the courier who delivered the shipment to the Customer. In such circumstances, the conditions for complaints of shipments of the respective courier company apply. When submitting a complaint within 14 /fourteen/ days from the date of purchase, subject to compliance with all conditions of the store, as well as all applicable legal provisions, the Customer may claim a refund of the amount paid, exchange of the goods for another or deduction from the price. All costs incurred by the customer for the receipt and return of the purchased goods, bank commissions and other costs beyond the value amount are for the account of the Customer. A person who is a third party upon receiving the shipment and is not the main payer for it has no right to claim.


Claims are handled in the order described below. Sending a message with a detailed statement of the reasons for the return/complaint to After receiving the message, the Provider returns an answer to the Customer to a valid e-mail address. The Supplier reserves the right not to accept the Customer's finding if it considers that its reason for return/complaint is unfounded or is a consequence of improper use by the Customer. In the event that the reasons for the complaint are not clear from the received message, the supplier notifies the Customer of his rights in an appropriate way /phone or valid e-mail/ The Customer returns the purchased product in a convenient way for him and at his expense to the company's office. It is important that shipments are well packed. For each product returned with a complaint, a finding protocol is drawn up and, after an examination, an opinion is filled in with the acceptance or rejection of the submitted complaint. The period for which the Supplier must come up with an opinion to the Client within the statutory period – up to 10 /ten/ days after submitting a complaint. After drawing up the investigative report and accepting the complaint as well-founded, the Supplier notifies the Customer by phone or e-mail and takes the following actions to service the complaint:

1. Sends the Customer a new product of the same type at his own expense

2. In the event that the same product cannot be secured, it offers options for choosing another product of the same value

3. In the event that the same product cannot be secured, the supplier shall refund the value to the Customer in accordance with the law. In the event of rejection of the submitted complaint and a filled-in ascertainment report, the Supplier shall notify the Client of its opinion by sending a copy of the ascertainment report to the e-mail address specified by the Client. The customer notifies the supplier by phone or e-mail about follow-up actions regarding the complaint product. In the case of a return request, the product and the findings report are sent to the Customer in a way convenient for him, and the costs of receipt are at his expense. If within 14 /fourteen/ days after the notification, the Customer does not claim the goods, the Supplier reserves the right to dispose of the goods as he sees fit and does not owe any sums, both for the value of the products and for the costs incurred for them at their initial possessor.